Need help with a toolkit, download link, order question, refund query, or something else? Use this page to get in touch.
For order or download support, please include the email address used at checkout so your purchase can be checked more easily.
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If your enquiry is about an order or download link, these checks can help us resolve it faster.
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Use the contact form to send your enquiry. For order or download issues, please include the email address used during checkout.
These pages may answer common questions about buying, downloading, refunds, policies, and how SBA Shortcut Shelf works.
Understand how toolkits are chosen, purchased, delivered, downloaded, and used.
View available toolkit families and product options.
Read the refund approach for digital products.
Review the terms that apply to SBA Shortcut Shelf purchases and website use.
Understand how personal information is handled.
Learn how optional tool recommendations and affiliate links are handled.
Your enquiry will be reviewed and responded to as soon as possible. Support enquiries are usually reviewed within 2 working days.
For purchase or download issues, include the email address used at checkout and the toolkit name if known.
Support can help with order questions, delivery emails, download links, and general toolkit enquiries.
Please avoid sharing unnecessary personal, client, customer, family, or confidential information in your message.
A few quick answers before you get in touch.
Please include the email address used at checkout, the toolkit name if you know it, the product option purchased, and a short description of the issue.
Check the inbox, spam, and junk folders for the email address used at checkout. If you still cannot find it, use the contact form and include the purchase email address.
Yes. Please use the Request a Toolkit page to suggest a role, industry, country, or working context. Use this contact page if you have a follow-up question about a request you already submitted.
You can ask general toolkit questions, but SBA Shortcut Shelf cannot provide regulated professional advice. AI output should always be reviewed before being relied on.
Support enquiries are usually reviewed within 2 working days.
No. Please avoid sending unnecessary sensitive, confidential, customer, client, or family information through the contact form.
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